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MedOffice & MedOffice-Remote | How It All Works...
MedOffice and MedOffice-Remote
Interaction Explained | STAGE 3
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MedOffice/MedOffice Remote
Advanced Electronic Billing Cycle
Stage 3: Events at the Insurance Company
Insurance companies receive and process the error-free electronic claims in timely manner.
They then mail the payments along with the Explanation of Benefits (EOBs) either
to the medical practice, to the billing service, or to a pre-arranged lock box at a local bank.
If the payments and EOBs are mailed directly to the medical practice, the provider's staff will do the following:
- Examine the EOBs for accuracy,
- Make bank deposits from the checks,
- Fax copies of the EOBs and payment checks to the Billing Service for posting (pick up can be arranged),
- The Billing Service posts the EOBs to the Manage Receivables module and applies all payments into its computer system (into
the MedOffice Practice Management). It then sends via modem (upload) the posted
transactions into the MedOffice-Remote version at the medical practice.
If EOB's and payments are mailed directly to the Billing Service, then the Billing Service will:
- Examine the EOBs for accuracy,
- Make bank deposits in the medical practice's bank account and fax records to the medical practice,
- Post all EOBs and payments into the Billing Service computer system (MedOffice) and run the "Upload
Routine." The Upload Routine will updated MedOffice-Remote at the medical practice with the newly posted information.
If EOB's and payments are mailed to a lock box at a local bank, the bank personnel will:
- Fax copies of payments received and EOBs to both the medical practice and the Billing Service,
- Make deposits in doctor's bank account,
- The Billing Service posts the received EOBs into its computer system (MedOffice),
and updates computers at the medical practice (MedOffice-Remote) with the new information.
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